Frequently Asked Questions
Have questions about booking, travel, wedding makeup, or preparing for your appointment? Find answers to some of the most common questions below. If you need additional information, Maddy would be happy to help.
Booking Questions
Maddy provides professional makeup services for weddings and events of all kinds. This includes weddings, elopements, engagement sessions, quinceañeras, birthdays, proms, photoshoots, formal events, special occasions, makeup lessons, and more. If you have a special event in mind, submit an inquiry and tell Maddy about it.
Maddy Donohue Makeup is based in Folsom, California, and serves clients throughout Greater Sacramento, Northern California, and beyond.
Yes. Maddy is available to travel to any location for weddings. Travel within the region is charged at $75 per hour in each direction. Destination weddings outside Northern California require custom travel arrangements and pricing, which will be discussed directly with Maddy.
Maddy accepts inquiries and booking requests 24 hours a day, seven days a week. Appointment availability depends on the requested date, time, location, and service. Submitting an inquiry does not guarantee availability until Maddy personally confirms the booking.
Booking as early as possible is recommended, especially for weddings, weekends, holidays, and popular event dates. However, Maddy also accepts last-minute booking requests when availability permits.
Yes. Maddy is open to last-minute bookings when her schedule allows. An additional last-minute booking fee may apply. Maddy will discuss the fee and availability directly with the client before confirming the appointment.
Yes. Maddy offers bridal trials so the bride can discuss her preferences, try the desired look, and make adjustments before the wedding day. Trial availability, timing, and pricing will be discussed during the booking process.
Appointment length depends on the selected service, desired look, party size, and event schedule. Maddy will discuss the expected timing with the client and create an appropriate schedule for weddings and larger groups.
No. An inquiry allows Maddy to review the event details, date, location, party size, and requested services. The booking is only confirmed after Maddy approves the date and the required 20% nonrefundable deposit has been received.
Financial Questions
Yes. A nonrefundable deposit equal to 20% of the total service price is required to reserve the date. An appointment or wedding date is not officially reserved until the deposit has been received and the booking has been confirmed.
The remaining wedding balance is due seven days before the wedding date. Once the final payment has been made, it is nonrefundable.
The initial 20% booking deposit is nonrefundable. The remaining balance is due seven days before the wedding, and no refund will be provided after the final payment has been made. Clients should contact Maddy directly as soon as possible if they need to discuss a cancellation, date change, or other booking concern.
Makeup Questions
Yes. False lashes are available with Maddy's makeup services. Maddy will choose or recommend a lash style that complements the client's features, comfort level, and desired makeup look.
No. Maddy does not currently offer airbrush makeup. She uses professional makeup products and application techniques to create a smooth, polished, and long-lasting finish tailored to each client.
Maddy specializes in makeup artistry and does not personally provide hair styling. However, she can provide recommendations for trusted hairstylists who may be available for your wedding or event. Hair services must be booked separately with the recommended stylist.
Yes. Maddy proudly provides makeup services for clients of all ages, skin tones, skin types, and backgrounds. Every makeup application is customized to complement the individual client's features, preferences, and desired style.
Yes. Maddy works with clients who have different skin types, sensitivities, and allergies, and she tailors the experience to each individual. Clients should disclose known allergies, sensitivities, or relevant skin concerns before the appointment so Maddy can prepare appropriately. Although reasonable accommodations can be made, a completely reaction-free result cannot be guaranteed.
Absolutely. Maddy works collaboratively with every client to create a look that reflects their personal style, comfort level, event, and preferences. Clients are encouraged to share inspiration photos and explain what they like or dislike about each look.
Yes. The inquiry form allows clients to upload a photo or inspiration image. This can help Maddy better understand the desired style before following up about the event.
Maddy will send personalized preparation instructions leading up to the wedding or event. Clients should follow those instructions carefully and contact Maddy before the appointment if they have questions, allergies, skin concerns, or other relevant information.
General Questions
There is no required minimum or maximum party size. Maddy can accommodate individual clients as well as larger wedding parties. For parties with more than five people receiving makeup, Maddy will bring a second makeup artist to help keep the wedding-day schedule running smoothly.
Yes. When more than five people will be receiving makeup, Maddy will bring a second makeup artist. This helps ensure that everyone is completed on time without rushing the makeup experience.
Still Have Questions?
Tell Maddy about your wedding, event, or desired makeup experience. She will review your information and follow up as soon as possible.